Frequenty asked questions
Do prices include GST?
Yes, all prices listed include 10% GST.
Shipping and Delivery
Can I track my order?
Do you ship outside Australia?
Absolutely. We ship to most countries around the globe.
Order over $250 and international standard shipping is free!
I haven't received my order
If you haven't received your goods within the indicated time, please email us at firstname.lastname@example.org or use the contact form found on this website.. We will be quick to investigate, track it and update you along the way.
I'm not at home during the day. How can I safely receive my order?
If your delivery address is unattended, a card will be left in your letterbox. Simply collect from the indicated local post office on the card. If weekdays present a problem, Australia Post also opens on Saturdays.
Can I re-direct my order?
Once we ship your order, we are unable to re-direct it whilst in transit.
Returns and Exchanges
The colour is not what I thought it was, can I return the item?
Yes, of course.
Remember the item must be unused and in its original leather pouch packaging.
My order arrived damaged. What do I do?
Caring for my Treasures
How do I look after my purchase?
We provide comprehensive care instructions on the product page.
How do I contact you?
You can reach us through our contact form found on this website.
My order is a gift. Do you gift wrap?
All our orders (except the leather bags) are sent out in our exclusive, handmade, soft leather pouches. A presentation and gift that won't be forgotten.
Can you send my gift with a personalised card?
If you would like to include a gift card, we will hand write it for you.