Return Authority Request

We want you to be proud to use your purchase, so when things are not 100%, we're here to help.

Important reminder:

 

  • Returns need to be initiated within 14 days from the date you received it.

  • You need to receive a 'Return Authority Number' from us before sending your item back.

  • Your item must be in 'original' condition. This means it must be unused and in the same condition that you received it. Your item must be in the original packaging.

  • Send your item within 14 days of receiving your 'Return Authority Number', together with the emailed receipt or proof of purchase (please keep a copy for your records)

  • We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

  • All refunds will be credited for the original amount paid using the original payment method, less shipping fees, except in the case of a defective item or incorrect shipment, we will refund you in full.