wholesale FAQ

What is the process for applying for wholesale access?


The first step is to complete the wholesale partner application form. We want to get to know you and your buisness. Please ensure you complete as much of the information requested as possible. Once we receive the form, our team will review it and come back to you via email or phone if we have any further questions. If you are approved to partner with us, we will send you details on how you can access your unique wholesale account details online.




What do you look for in a wholesale partner?


We look for a business that shares the values we do and of similar aesthetics. By choosing partners that are the right fit, we can ensure the continued success of the brand and further promotion of our purpose.




How quickly can I order once I've been approved?


Straight away! Once you are approved, you will receive a unique wholesale access login and a special unique code to use at checkout. The 'wholesale access' will allow you to purchase promotional products to help increase sales of Finders and Makers. The 'unique code' to use at checkout is exclusive to your wholesale account and will provide you the approved wholesale discounts. You can start ordering your products right away.




What is your minimum order amount?


First timers require a minimum order amount of $400. Subsequent orders can be a minimum of $300.




Do you have a wholesale catalogue?


We like to avoid the use of paper wherever possible, so we have set up our online platform to help you view products and place your orders online. If you have any difficulties, reach out to us and we will be glad to assist you.




How soon will I receive my order?


If we have the stock, we will ship your order within 2-3 business working days. If stock becomes unavailable, we will contact you to discuss options.




What happens if an item is faulty?


RETURNING AN ITEM If you or your customer are not completely satisfied with a product, it may be returned within 14 days of the wholesale or retail purchase date. Contact us to discuss. The returned item must be unworn, in its original packaing. All refunds will be credited for the original amount paid using the original payment method.




How do you promote me as your stockist?


We love to tell everyone we know! Our social media following is very strong, so we will actively promote you on our social channels. Use the hashtag #findersandmakers and handle @findersandmakers to get our attention. We can then share to our tribe by re-posting. We will also list you on a Stockist upcoming page on our website. We will contact you to get all the information we need to show-off your business to the world.




What are your payment terms?


We take credit cards/paypal upfront for new customers. This is done when you place your order online. You can also do a bank transfer - call us first to arrange.




Do I pay for shipping?


Yes, we pass on the shipping charge at cost. We use Australia Post, providing full trackability. If you like we can also insure the parcel. If you have a preferred courier service, and would like to organise a pickup, let us know to make arrangements.





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